Case Management Programs and Services

Willimantic | Danielson | Norwich

Case Management Programs and Services
  • Comprehensive Case Management
  • Homeless Outreach and Assistance
  • Bi-lingual Services

Latino Outreach

The Latino Outreach Program offers a multitude of services to Spanish speaking individuals. Services include connection to substance use and/or mental health providers, connection to medical care, housing supports, education/information regarding area resources, emergency transportation, and Bilingual recovery support. The Latino Outreach worker also attends numerous community events throughout the year to advocate on behalf of clients and increase community knowledge about services.

Shelter Outreach

The Shelter Outreach Program provides crisis intervention and services for people experiencing homelessness in need of mental health/substance use assessment and treatment. Perception Programs staff work closely with the Holy Family Shelter in Willimantic, the Access Shelter in Danielson, No Freeze Shelter in Willimantic and TVCCA Shelter in Norwich. We collaborate with the Connecticut Access Network and with 211 to secure housing assistance and access to treatment for shelter residents.


The Eastern Region Service Center (ERSC) provides outreach, engagement and case management services to help individuals with substance abuse disorders in Connecticut’s Eastern Region. Perception Programs’ Willimantic outreach workers serve as a specialty team within this system. The case managers provide people with consistent support to create recovery plans and learn to navigate through different levels of treatment and then on into the community. These services increase treatment retention, sustaining recovery, and decreasing emergency service needs.


The SOAR program aims to increase access to the disability income benefit programs administered by the Social Security Administration (SSA) for eligible adults who are experiencing homelessness or who are at risk of experiencing homelessness and have a mental illness and/or a co-occurring substance use disorder.

The path to recovery can be complicated; PPI is committed to supporting the health of our clients and communities at every stage. 

842 Main Street, Willimantic, CT 06226